Certified Sales Compensation Professional CSCP
Course Information

The first specialist certification for sales compensation professionals. Already a widely recognised qualification among sales compensation practitioners in the USA, the Certified Sales Compensation Professional, CSCP is now available in the UK and Europe.

  • Module #1: Sales Compensation: Foundation and Core Principles
  • Module #2: Sales Compensation: Strategy and Design Application
  • Module #3: Sales Compensation: Advanced Implementation and Programme Management
  • Practice exam*
  • Competency-based exam*

* Reduced delegate fee for learners who want practical, expert knowledge in the design and management of sales compensation programmes but do not wish to sit the CSCP exam.

Download brochure: click here

Certified Sales Compensation Professional CSCP brochure

Gain skills to design, administer, evaluate and manage sales compensation programmes and the confidence to communicate that strategy to your organisation.

Your organisation’s growth and success rely on effectively designed and executed sales compensation plans that help accomplish your sales strategies.

Your job is to gain the skills to design, administer and evaluate sales compensation programmes, the confidence to speak with authority and the designation that shows current and future employers you are committed to operating with high professional standards – all by earning WorldatWork’s Certified Sales Compensation Professional, CSCP certification, hosted by E-reward.

When you attain the CSCP, you earn the ability to place the digital credential badge (see the graphic at the top of this page) on your professional networking profile, LinkedIn, email signature or company profile page, for all to see.


Level
  • No previous experience or knowledge of sales compensation required to gain entry onto 3-week course series.
  • CSCP candidates should have at least 12 months’ professional practice in a sales compensation role before taking the exam.
Duration
  • 3-week course series, 3 days each week.
  • Total 30 hours virtual/classroom training.
Location

Your PC via Zoom, live streamed.

Dates for CSCP Spring/Summer School 2024

Week #1 Sales Compensation: Foundations & Core Principles

Fundamentals of sales compensation – from sales roles and rewards methods to performance and compensation factors – and how these feature in a comprehensive sales compensation strategy.

  • 21 Oct 12-3pm
  • 22 Oct 12-3pm
  • 23 Oct 12-4pm

Week #2 Sales Compensation: Strategy & Design Application

Align sales compensation plans with the organisation's business strategy while putting together a sales compensation design team and describing plan mechanics and provisions to address various selling needs and situations.

  • 11 Nov 12-3pm
  • 12 Nov 12-3pm
  • 13 Nov 12-4pm

Week #3 Sales Compensation: Advanced Implementation & Programme Management

Course participants go through the framework and processes needed to keep the plan competitive and effective in the organisation long-term.

  • 2 Dec 12-3pm
  • 3 Dec 12-3pm
  • 4 Dec 12-4pm

All times London (UK).

Assessment
  • One competency-based exam: 3 hours (110-160 multiple-choice questions).
  • The CSCP examination covers all topic areas addressed in the Body of Knowledge (see below).
Fees
  • £2,850 GBP (+ VAT) per delegate: 3-week course series and CSCP exam.
  • £1,950 (+ VAT) per delegate: 3-week course series without CSCP exam


Become one of the first people in the UK and Europe to become CSCP certified

The top reason high-performing sales reps leave a company is because of insufficient compensation – cited by as many as 89% of sales reps in one study. With remote work and global competition for talent intensifying, it is vital that your business has advanced strategies to attract, motivate and sustain high performance sales teams. And it has made the need for elite sales compensation professionals essential to help design and manage sales programmes that are competitive and sustainable.

WorldatWork Certified Sales Compensation Professionals gain the in-demand skills to fuel their careers and drive high impact sales compensation programmes for their organisations.

By enrolling on our Sales Compensation Course Series, hosted by E-reward, learners can gain the skills to design, administer, evaluate and manage sales compensation programmes and the confidence to communicate that strategy to their organisation. The course series encompasses the Body of Knowledge for the Certified Sales Compensation Professional, CSCP certification which, combined with in-field experience, shows current and future employers you are committed to operating with high professional standards.

FORMAT

E-reward is now offering a series of three sales compensation courses, live streamed via Zoom, led by an experienced tutor.

It’s a three-week course series (three days per week: Days 1 & 2 = 3 hours each; Day 3 = 4 hours). So each of the three courses consists of 10 hours of virtual/classroom training delivered over three days:

  • Week #1: Foundations and Core Principles. The fundamentals of sales compensation – from sales roles and rewards methods to performance and compensation factors – and how these feature in a comprehensive sales compensation strategy.
  • Week #2: Strategy and Design Application. Align sales compensation plans with the organisation's business strategy while putting together a sales compensation design team and describing plan mechanics and provisions to address various selling needs and situations.
  • Week #3: Advanced Implementation and Programme Management. Course participants go through the framework and processes needed to keep the plan competitive and effective in the organisation long-term.

Each course is led by Pat Gurren, GRP®, CCP®, CSCP®. Pat has a particular passion for unleashing the potential of rewards via the design of effective short-term and long-term incentive programmes including sales incentive programmes.

All three courses are preparatory for the Certified Sales Compensation Professional, CSCP exam.

The CSCP designation is achieved by passing a three-hour competency-based exam based on your knowledge and experience in the sales compensation field. It is recommended that professionals interested in obtaining this designation review the sales compensation Body of Knowledge (see below) to gain an understanding of the concepts that will be covered in the exam.

To prepare, ahead of the competency exam, we encourage you to first take one of our practice exams.

WHAT YOU WILL LEARN

Week #1: Foundations and Core Principles

Master the fundamentals of sales compensation.

  • Become fluent in an array of sales jobs and their rewards and understand the mechanics of compensation plans.
  • Learn techniques to manage, evaluate and improve sales compensation plans.
  • Gain the skills to maintain compensation plans over the long term and ensure their lasting integrity.
Week #2: Strategy and Design Application

Learn the intricacies of sales compensation design and how all the elements work together for success.

Gain an understanding of how the business environment and market changes affect sales compensation.

  • Discover strategies to align compensation strategies to your organisation’s business goals.
  • Gain an understanding of plan mechanics and performance measures.
Week #3: Advanced Implementation and Programme Management

Ensure the success and longevity of your sales compensation plans by learning strategies for implementing and managing them over the long term.

Learn to apply data and statistical tools to measure competitiveness and plan performance.

  • Learn how to keep your organisation engaged by delivering strategic communications that support your sales compensation strategies.
  • Discover how to create a climate of excellence and accountability by setting governance standards for your sales compensation plans.

HOW WILL IT BENEFIT YOU

  • The professional advantage is second to none. Achieving certification status speaks volumes and is the best way to keep up with latest trends and stay ahead in the field.
  • Proven recognition – global 500 companies rely on WorldatWork certifications to power their employee rewards, engagement and retention efforts. The CSCP is backed by more than 65 years of experience in workplace rewards education and research.
  • The CSCP qualification is becoming recognised all over the world. Join a network of sales compensation and reward professionals who already have committed to this study. And have the rare achievement of international recognition.
  • Practical, expert content – our exam content taps the insights and experiences of expert practitioners and experienced consultants.

WHO SHOULD ATTEND

  • This course is for HR professionals preparing for the CSCP exam and for learners wanting foundational knowledge in the design and management of sales compensation programmes.
  • Learners wanting to understand the basics of sales compensation and HR professionals.
  • Learners wanting to develop custom sales compensation plans to meet their organisation’s unique needs.
  • Learners wanting to build their skills to maintain, manage, and communicate adjustments to the sales compensation plan.

ENTRY CRITERIA

  • It is not necessary to have any previous experience or knowledge of sales compensation before registering on the three-week course series. We can suggest some sales compensation books and videos to help with your education in advance of the class.
  • But we do recommend that you have one or two years of hands-on experience in sales compensation before taking the exam.

ASSESSMENTS

  • The rigorous Certified Sales Compensation Professional, CSCP exam assesses learner’s knowledge and expertise in sales compensation plan design, execution, management and maintenance.
  • Passing this exam will earn you the prestigious Certified Sales Compensation Professional designation. The exam is conducted online (via WorldatWork partner Examity) during a proctored session. This method allows you take the exam at the date, time and location (anywhere that you have internet access and a laptop) that best fits your need.
  • There are 110-160 (multiple-choice) questions on the competency-based exam – it tests the knowledge you would expect to gain in the field. To see the content areas you should know before taking the exam, please see the sales compensation Body of Knowledge (see below).
  • You must sit the exam within 120 days (access starts when the learner is assigned to the WorldatWork learner dashboard).
  • To prepare for the CSCP exam, we encourage you to first take one of our three practice exams (practice exams A, B or C). These three exams present unique sets of questions covering the type of content tested in the certification exam; they provide low-risk way to prepare yourself and to gain experience with the kinds of questions you can expect, as well as the test-taking format.

BODY OF KNOWLEDGE

What you should know to work in sales compensation – how do you measure up?

WorldatWork’s Body of Knowledge for certified sales compensation professionals represents the complete set of knowledge and skills required for professionals working in the sales compensation field.

It represents the industry standard and has been developed by WorldatWork subject matter experts via a formal practice analysis completed by hundreds of practitioners.

It comprises six main knowledge areas which consist of everything the fully competent sales compensation professional should know.

Perform a self-assessment of your individual competency in comparison to the field subject matter.

The six knowledge areas are as follows:

1. Strategic alignment of sales compensation
  • Understand your organisations human resources strategy and total rewards strategy.
  • Understand the purpose of sales compensation and its importance to the organisation’s business, products and services.
  • Demonstrate business acumen in strategic planning for sales compensation.
  • Understand the go-to-market strategy including distribution channels.
  • Understand the impact of regional/cultural differences on the go-to-market strategy.
  • Understand the financial metrics that measure the organisation’s success and the sales performance measures that affect them.
  • Determine organisational readiness for sales compensation.
  • Decide when sales compensation is an appropriate solution to a business need.
  • Ensure alignment between sales compensation plans and the organisation’s reward and business strategies.
  • Recognise changes in the business environment that affect sales compensation.
  • Understand key elements of the selling process.
  • Demonstrate effective influencing skills when interacting with senior management, and guide decision-making related to sales compensation plans.
  • Understand the regulatory environment related to sales compensation and reward, and strategically manage programmes.
2. Jobs and sales compensation solutions
  • Clearly design and define sales jobs, including incentive plan eligibility and critical success factors by role.
  • Identify the organisation’s desired competitive position for jobs covered by the sales compensation plan.
  • Understand sales compensation terms (e.g. target cash compensation, mix, leverage, commission, etc).
  • Understand the types of sales compensation plans and payout mechanics.
  • Understand common sales compensation formula types.
  • Identify appropriate members and roles within an effective sales compensation design team.
  • Identify design components that should be addressed when creating or revising a sales incentive plan.
  • Identify the behaviours that drive productivity considerations for goal setting in sales plans.
  • Identify appropriate performance measures and weighting of measures.
  • Determine appropriate performance periods and pay frequency for sales plans.
  • Understand processes for developing coverage model, account structures, segmentation and territories for sales representatives.
  • Assess market potential, targets by job and performance factors to set quotas/goals.
  • Determine correct timing for sales crediting and payment.
  • Utilise special plan provision to address specific selling situations.
  • Develop appropriate variable compensation arrangements for new hires.
  • Determine appropriate application of draws within a sales compensation plan and design draw features.
  • Understand how to address windfalls during plan year and/or avoid in the future.
  • Incorporate claw back/payback features as appropriate.
  • Develop or assist in the development of SPIFs, Special Performance Incentive Funds.
  • Work with your finance department to deliver modelling of sales compensation formulas and to determine earnings impact and affordability of various alternatives.
  • Modify sales compensation plans for multiple countries of operation.
  • Partner with the legal team to ensure sales compensation plans comply with applicable legislation/regulation.
  • Effectively manage relationships with third-party consultants who provide sales compensation consultation or services to the organisation.
3. Communicate sales compensation
  • Explain the value and purpose of strategic total rewards communication in the workplace.
  • Describe various strategies for communicating pay actions.
  • Communicate business drivers for sales compensation plans to internal stakeholders.
  • Create and communicate sales compensation plan documents outlining the terms and conditions of the plan, description of participant quotas/goals, commission rates, draws, etc.
  • Ensure employees understand their sales compensation plan.
  • Create or deliver estimation tools to forecast payouts.
  • Establish an acknowledgement system to validate plan/version communications based on regional and global standards.
  • Create and communicate policies that specify practices for applying credits, adjustments, liabilities, windfalls, etc.
  • Communicate sales compensation results and impact to senior management.
  • Apply change management principles to communicate for maximum engagement.
4. Manage and administer sales compensation programmes
  • Develop appropriate timelines for programming, communication, and training.
  • Train field sales staff on compensation-related processes and procedures.
  • Collaborate with other internal departments on plan administration.
  • Demonstrate a working knowledge of software/programmes and best practices used to administer sales compensation plans.
  • Work with internal departments to set requirements for incentive calculation, payout approval, plan performance tracking, audit procedures and appeals.
  • Understand global regulations pertaining to data visibility, including standards for where to store and how to share data across territories to calculate incentives.
  • Implement or integrate system tools to support the sales compensation programme.
  • Work with service providers and/or consultants on sales compensation plan administration.
  • Participate in the review and validation of sales revenue, plan payouts and programme exceptions.
  • Develop effective reporting to ensure salespeople understand the relationship between their performance and their payouts.
  • Interact effectively with senior management and regional level executives on plan operation and performance.
5. Evaluate and improve sales compensation plan effectiveness
  • Set internal standards for plan outcomes and establish external benchmarks.
  • Use statistical tools and processes to evaluate plan ongoing performance.
  • Evaluate compensation cost of sales and determine appropriateness based on benchmarks and business factors.
  • Collect qualitative survey feedback on sales plan performance from salesforce and other stakeholders.
  • Develop/complete sales performance reports and ad hoc analysis.
  • Understand and apply principles of root cause analysis.
  • Monitor the impact of changes in sales channels and sales coverage.
  • Identify and document unintended outcomes of sales compensation plans.
  • Identify and implement required enhancements to sales compensation plans.
6. Governance
  • Understand the organisational benefits of a cross-functional sales compensation governance team.
  • Outline key policies and practices required to ensure consistency and continuity in addressing the components of sales incentive design.
  • Clarify role of sales, sales operations, finance, HR, and business units and how each influences the governance and design process.
  • Establish key decision-makers with accountability to ensure fair pay practices.
  • Develop a process to conduct routine risk assessments on all sales compensation plans and provide results/feedback to governing body.
  • Establish and maintain an incentive calendar that highlights business cycles, stakeholder involvement and dependencies.

ENROL NOW

£2,650 GBP (+ VAT) per delegate.

Each ticket covers attendance for one person only for the duration of this three-week course programme. Included in the fee:

  • Free WorldatWork membership.
  • 3 PDF course books, 300 pages in total.
  • Online practice exam to help you prepare for the final CSCP exam.
  • Online CSCP competency-based exam to assess learner’s knowledge and expertise.
£1,950 GBP (+ VAT) per delegate.

Fee for learners who want practical, expert knowledge in the design and management of sales compensation programmes but do not wish to sit the CSCP exam. Included in the fee:

Each ticket covers attendance for one person only for the duration of this three-week course programme. Included in the fee:

  • Free WorldatWork membership.
  • 3 PDF course books, 300 pages in total.


Pat Gurren
Pat Gurren
Founder of Gurren Compensation Ltd

Pat has over 30 years’ experience working with organisations globally to address their remuneration challenges and complexities. During his corporate career, he worked with Intel Corporation as Asia Region Compensation & Benefits Director, Europe Region C&B Director, and Global Head of C&B Operations.

In 2004, Pat established his own compensation consulting practice. As a freelance consultant, he has worked with over 200 organisations globally to address their reward challenges. He works across all areas of rewards and has a particular passion for working with clients to link rewards to business strategy, business results and organisation culture. He enables organisations unleash the potential of rewards via the design of effective short-term and long-term incentive programme including sales incentive programmes.

Pat has been a teaching faculty member at WorldatWork since 2008. He is a certified Global Remuneration Professional GRP®, a Certified Compensation Professional CCP® and a Certified Sales Compensation Professional CSCP®.

Here’s what Pat says about the CSCP certificate . . .

Sales compensation professionals need to design and execute high impact sales compensation that is both competitive and sustainable to fuel organisation growth and customer satisfaction.
Your organisation needs sales compensation programmes that incentivise high sales productivity while maximising profitability.
If you get sales compensation design and execution right, it will ensure the right behaviours and rewards for the attraction, engagement, and retention of your sales talent. If you get sales compensation design and execution wrong, the consequences are stark including lower sales, lower growth, lower profits, and a demotivated sales team.
Until now there has been no definitive route for those wishing to develop their knowledge and expertise in this specialist field of sales compensation.
The Certified Sales Compensation Professional is a breakthrough on your quest towards the holy grail of sales compensation design and execution!

These classes are live-streamed.


Level/Entry criteria:

No previous experience or knowledge of sales compensation required to gain entry onto 3-week course series.

CSCP candidates should have at least 12 months’ professional practice in a sales compensation role before taking the exam.

Qualification:

Certified Sales Compensation Professional.

Location:

Your PC via Zoom, live streamed.

Duration:

3-week course series, 3 days each week: Days 1 & 2 = 3 hours each; Day 3 = 4 hours.

Start/end time:

12pm-3pm/4pm (UK).

Fees:

£2,650 GBP (+ VAT) per delegate: 3-week course series and CSCP exam.

£1,950 (+ VAT) per delegate: 3-week course series without CSCP exam.

Length of study:

30-hours’ virtual classroom (including breaks):

#1: Foundations & Core Principles – 10 hours’ class time.

#2: Apply Strategy & Design – 10 hours’ class time.

#3: Advanced Implementation & Programme Management – 10 hours’ class time.

Plus self-study of Body of Knowledge/course materials + assessment preparation time + 3 hours practice exam + 3 hours online exam.

Study method:

Virtual classroom: this highly-practical programme is delivered live online via Zoom, led by an experienced instructor.

Very interactive with lots of practical exercises.

Equivalent to in-person classroom course.

Course materials:

3 course books (PDF):

#1: Foundations & Core Principles – 153 pages.

#2: Apply Strategy & Design – 68 pages.

#3: Advanced Implementation & Programme Management – 95 pages.

Participants download electronic copy of the course book (PDF) via WorldatWork’s learner dashboard.

Class size:

Maximum of 10 delegates.

Assessment:

One competency-based exam: 3 hours (110-160 multiple-choice questions).

The exam is conducted online during a proctored session.

The CSCP examination covers all topic areas addressed in the Body of Knowledge.

PROGRAMME

Week #1: Sales Compensation: Foundation and Core Principles

Learn the essentials of building a successful sales compensation strategy that will motivate your sales teams.

Your sales compensation strategy can boost your sales team performance. Become well-versed with the fundamentals of sales compensation – from sales roles and rewards methods to performance and compensation factors; and understand how these help to build a comprehensive sales compensation strategy that will motivate your sales teams to deliver outstanding results year after year.

  • Understand sales compensation and how it affects job content and rewards methods.
  • Identify relevant performance and compensation measures and financial modelling.
  • Manage and administrate the sales compensation plan for the organisation.
  • Determine evaluation and improvement standards for sales compensation.
  • Communicate sales compensation to the organisation and maintain it long-term.
Week #2: Sales Compensation: Strategy and Design Application

Dive deeper into rewards design and strategy of successful sales compensation plans.

Become the sales compensation design and strategy expert your organisation needs.

Dig deeper into formulating sales compensation plans — including tailoring plans to the organisation’s business strategy, putting together a sales compensation design team, and aligning plans with specific selling needs and situations.

  • Learn to align sales compensation with business strategy and how to explain decisions to the broader team.
  • Identify roles and responsibilities of the sales compensation design team.
  • Make groundwork decisions affecting the application of a sales compensation plan.
  • Explain the sales plan mechanics, performance measures, and plan provisions for different selling situations.
Week #3: Sales Compensation: Advanced Implementation and Programme Management

Keep your sales compensation strategy winning long-term with competitive rewards and impactful updates.

Keep the sales compensation momentum going – because setting up an effective sales compensation plan is just the beginning. Develop the skills that ensure your rewards keep working hard for your organisation and sales teams year after year. This module will take you through the framework and processes for measuring, managing, and maintaining your plan – including knowing whether and when changes are needed, using data to make effective changes, and communicating changes with the sales team and broader organisation.

  • Establish stakeholders, responsibilities and deliverables for sales compensation plans.
  • Use data and statistics to evaluate plan competitiveness and performance.
  • Perform root cause analysis and recommend appropriate plan changes.
  • Implement sales compensation communication plans, tools, and documentation.
  • Set governance standards and roles, plan policies and practices to ensure consistent performance.
Virtual classroom 21/10/2024 - 04/12/2024
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