ATTITUDE SURVEYS
Turning employee surveys into a science
When properly designed and managed, employee surveys can be a highly effective tool for identifying gaps between a company's goals and its actual policies, says a recent issue of US human resource magazine Workforce Management.
Employee surveys, which have been around in one form or another since the 1940s, have become de rigueur. But whilst they have grown more sophisticated, many organisations struggle with the process.
The latest edition of Workforce Management examines some of the potential stumbling blocks and looks at the key criteria for success, drawing on a number of case-study examples.
A final word
"Employee surveys can help an organisation achieve higher retention rates, lower absenteeism, improved productivity, better customer service and better morale. They can also help ensure that management is getting its message across and that workers are receptive." -- Samuel Greengard, Workforce Management, December 2004.
Want to know more?
Title: "Employee surveys: Ask the right questions, probe the answers for insight", by Samuel Greengard, Workforce Management, December 2004.
Availability: Workforce Management magazine is published monthly. For subscription services, tel: 001 313 446 0450 (USA: 888 448 1422). Contact the online editor Todd Raphael for more information, email: raphaelt@workforce.com.
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Take a look at the article online -- see what you think www.workforce.com/section/09/feature/23/90/02/index.html
Posted 20 December 2004