Revamp: 'I've just had a brief look at the new website. I have to say it looks fantastic! Congratulations to all concerned on the obvious hard work put in.'
10/06/2015
RECOGNITION PROGRAMMES
Step-by-step guide to designing recognition schemes
A new book by US reward association WorldatWork offers an inside account of the best recognition practices of CalPERS, Disney and other organisations noted for their exceptional customer service and employee retention.
The 136-page book contains a step-by-step action plan for building a "performance-based recognition culture that is employee-driven and receives exceptional support from senior management". The model and ten tactics have resulted in "qualitative and quantitative improvements" at Disney and CalPERS, one of the world's leaders in the field of pension fund management.
Want to know more?
Title: The Magic of Employee Recognition: Ten proven tactics from CalPERS and Disney, Dee Hansford, WorldatWork 2003.
Availability: To order your copy of this 136-page book visit the WorldatWork online bookstore at www.worldatwork.org/bookstore, or tel: 001 877 951 9191.
Posted 10 November 2003