Staff satisfaction affects business performance – University of East Anglia

Companies with high levels of staff satisfaction perform better financially, according to research from the University of East Anglia using employees’ online self-reports of job satisfaction. Lead author, Efthymia Symitsi, said the findings have implications for managers and investors:

‘Increasingly researchers from a wide range of disciplines argue that, in the current knowledge-based economy, employees are a particularly valuable organisational asset as they can contribute to firm value through innovation and customer relationships. Therefore, ensuring their wellbeing and general satisfaction should be a major concern for businesses.’

‘Employees’ online reviews and equity prices’, by Efthymia Symitsi, Panagiotis Stamolampros and George Daskalakis, Economics Letters, volume 162, January 2018, pp53-55: www.sciencedirect.com/science/article/pii/S0165176517304433