CALL CENTRES
Pay and conditions in call centres 2005
The pay for customer service advisers typically ranges from £13,300 to £16,000 a year and the top-paying sectors are financial services, telecoms and utilities, according to a survey by Incomes Data Services.
Key results
Among the main findings to emerge from the IDS research are these:
What you will find in the report by Incomes Data Services |
The ninth in an annual series begun in 1997 offers a detailed analysis of salaries paid to call centre operators and team leaders. The 140-page report includes information on: |
Introduction and overview of trends
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Recruitment and retention
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Case studies
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Analysis of basic pay
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Analysis of other terms and conditions
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Directory of pay and conditions Listing of named organisations features pay structures, bonuses, hours, holidays, benefits, operating hours and employee numbers. |
Want to know more?
Title: Pay and Conditions in Call Centres 2005, Incomes Data Services.
Methodology: The report is based on a survey of call centre managers conducted in summer 205.
Sample size: Data was obtained from 102 organisations running 220 call centres employing a total of 97,000 staff.
Business sectors: The main sectors represented are financial services, public services, retailing and telecoms and utilities.
Availability: To order your copy contact customer services at Incomes Data Services in London, tel: 020 7324 2599.
IDS is a leading UK information and research service on employment issues, providing a range of publications for employers, unions, government departments and other agencies. To find out more visit www.incomesdata.co.uk
Posted 10 October 2005