| CALL CENTRES New IDS research looks at pay and conditions in call centres Faced with a sharp rise in recruitment problems, call centres are adopting various strategies, including raising starting salaries, a report by Incomes Data Services said today. This annual study by IDS provides a unique map of contemporary pay, benefits and conditions in the rapidly-changing world of call-centre employment. What you’ ll find in the report by Incomes Data Services The fifth in an annual series begun in 1997 offers a detailed analysis of salaries paid to call centre operators and team leaders in over 310 call centres run by some 140 companies. Altogether they employ 108,000 staff, roughly a quarter of the industry workforce. The organisations span a wide range of sectors across all regions of the UK. The 280-page report also covers:
Want to know more? Title: Pay and conditions in call centres 2001 , IDS Research Report, September 2001. Price: £ 95 to IDS Report subscribers (£ 165 non-subscribers). Availability: Call IDS Customer Services in London, tel: 020 7324 2599. Click here for a full contents list . . . www.incomesdata.co.uk/report/callcentcontents.htm Incomes Data Services is an independent research organisation providing information and analysis on pay, conditions, pensions, employment law and personnel policy and practice in the UK and rest of Europe. For more information jump to . . . Posted 7 September 2001 |