Hotel chains launch voluntary benefits packages


Hotel chains launch voluntary benefits packages

Hotels are an industry that traditionally experiences high staff turnover. To help look after this valuable resource and encourage staff loyalty, several UK hotel groups have recently launched voluntary benefits packages.

Both Corus and Moat House hotels have adopted P&MM's Lifestyle programme for their employees, with a third hotel group set to unveil its programme in July, bringing the total to 9,500 hotel staff in 2004.

Lifestyle gives employees the opportunity to purchase goods and services at preferential and exclusive rates. According to P&MM, it is an "extremely cost-effective staff benefit", giving employees access to savings worth on average at least £1,500 a year.

The package consists of four main categories:

  • Travel -- discounted flight bookings, holidays, city breaks, travel insurance, car rental, holiday extras
  • Home shopping -- discounted electrical goods, furniture, flowers, high street vouchers, CDs, magazine subscriptions
  • Health and leisure -- two-for-one golf, accommodation offers, discounted ten-pin bowling, Boots dental and health plans, discounted fun days out and gym membership
  • Food and entertainment -- discounts at cinemas and theatre offers, two-for-one curries.

Justin Johnson, group human resources at Corus Hotels, said: "We recognise that employee performance is directly linked to customer satisfaction as all our staff, whether in customer facing roles or back of house, are crucial in delivering our brand experience. Anywhere that the customer touches the hotel: reception, housekeeping, restaurants, etc effects the customer experience. Therefore it is vital we keep our staff feeling happy, motivated and committed and Lifestyle is helping us to do just that."

Want to know more?

For more information on P&MM's Lifestyle employee benefits programme, or to receive a sample pack or online demonstration, contact Richard Davies tel: 01908 352042 or email:

For more details about P&MM visit

Posted 1 July 2004