E-reward case study: New Career and reward framework at Which?

E-REWARD CASE STUDY

Which?: New career and reward framework

Consumers’ organisation, Which?, has introduced job families and simplified pay bands as part of its strategy to attract and retain new groups of employees and to provide better and more transparent career development opportunities for its existing 450-strong workforce. During the project, as many as 297 different salary bands were cut to 60, and four completely separate reward structures were replaced by one career and reward framework.

A new strategic business plan was introduced in 2010, supported by five “Must-win Ambitions”, including one with particular relevance for the Which? HR team: “Developing the organisation to deliver success”. As Which? stresses: “A key part of success is developing a career and reward framework that supports and reinforces our values and culture”.

In order to meet its business growth objectives, Which? needs to attract and retain talent, particularly as it moves into new business sectors and markets, for example, the provision of mortgage advice or its expansion into new locations. Which? says: “From a talent perspective, this move into new and different job markets presents new people challenges.”

What you will find in this e-reward report

This case study, written and researched by e-reward, examines:

• How Which? collated information on the existing reward policies and practices, as well as career development issues, within the organisation using focus groups and its engagement survey.
• What the reward and career review uncovered.
• How the HR team convinced the board on the need for change.
• Developing the seven job families and job levels and achieving manager buy-in.
• Performance management arrangements.
• The reward and recognition strategy.
• Lessons learnt and success outcomes.

Want to know more?

Title: "Which?: New Career and Reward Framework", eresearch 88, August 2012, published by e-reward.co.uk Ltd.

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