Bonus scheme at Sainsbury's focuses on customer satisfaction

Food retailer Sainsbury's Supermarkets introduced its first bonus scheme for retail staff in March 2002. It has been designed to deliver higher levels of customer satisfaction, according to a case study by IRS.

The scheme, which covers 125,000 retail staff, paid out bonuses worth an average of 3.4% of salary in its first year of operation.

What you will find in this IRS report

This four-page study examines:

bonuses as part of Sainsbury's strategic agenda
how the scheme operates
communication and consultation process
first year's feedback
ongoing evaluation.

Want to know more?

Title: "Rewarding performance: Sainsbury's new bonus scheme", IRS Employment Review 784/Pay and Benefits, 19 September 2003.

Availability: Contact the IRS customer services, tel: 020 8662 2000. For more information about IRS Employment Review visit www.irsemploymentreview.com

Posted 1 November 2003